Marla Aaron Sterling Silver Heart Lock

Orders are shipped within two business days or less. All expedited orders placed before 2 p.m. PST, Monday through Friday, are processed and shipped that same day. Orders placed on Saturday and Sunday will be processed on the following Monday. Please call us at 415 590 2998 should you require other arrangements.

All items are inspected carefully for quality before leaving our store. Should you receive an item that is not acceptable, please contact info@metiersf.com immediately.

We accept Visa, MasterCard, American Express and PayPal.

For your security, orders can only be shipped to the cardholder's billing address or a corporate work address that we are able to verify independently. Your billing address must match your card's statement address and your name must be as it appears on the card. We also require accurate contact information. Inability to get approval for payment or verify addresses could cause delays in shipping.

Domestic (Continental U.S.) can be shipped UPS Ground, USPS or FedEx from San Francisco.

Expedited domestic orders will be shipped Fed Ex 3rd day, 2nd day or overnight with applied shipping rates.

A signature is required on all shipments over $500. All shipments will be insured for the value of the merchandise, signature required. If you request that we waive the signature required we can not insure your item. 

We are happy to ship to a non-US address provided it is being sent to the billing address associated with the credit card being used. International orders will be shipped USPS Priority Mail International. Arrival dates for international orders will be approximately 10 -14 days from the placement of the order. Duty will be charged depending on the country in which you reside. Metier is NOT responsible for the payment of these charges.

FedEx/USPS Ground	Anywhere in the Contiguous US	Free
Fed Ex 2nd Day Air	Anywhere in the US	$40
Fed Ex Overnight	Anywhere in the US	$75
USPS International Priority Mail	If you are receiving your order outside of the United States, you will be responsible for all taxes and duties incurred through the customs department of the country to which you are shipping.  It is possible for some orders to experience a delay in customs. Price varies by country; please contact us regarding details.	$50 - $100

Buyer will receive a shipment confirmation email with tracking number once the package is ready to be shipped out.

Orders are shipped from San Francisco and residents of California will pay state sales tax of 8.5%. Outside of California will not pay sales tax. 

Please note a gift by checking the gift purchase box. We will enclose a gift receipt and elegantly gift-wrap your package free of charge unless otherwise specified.

Metier is not able to cancel an order once it has been placed.

Metier will exchange or refund any item within 20 days of the date your order was placed. The date will be on the top of your enclosed invoice and the goods must be received back at Metier within those 20 days. Merchandise received past the 20-day window will not be accepted for refund or exchange.

Returned items should be in their original packaging or box. 

Please email online@metiersf.com for a Return Authorization. We can process and email a return label to you. We will refund your purchase or credit your account  minus $25 for the return label when the goods arrive back at Metier. 

All refunds are made to the original form of payment. It may take up to 15 days to reflect the credit on your statement depending on your credit card and/or bank.

Please pack the items you are returning carefully so that they are not damaged during the return shipping process. 

Shipping and insurance charges are not refundable.

We have the right to deny a refund if the merchandise returned does not meet our return policy requirements, in which case the items may be returned to the client.

If you received an item as a gift, you may return it for store credit, exchange or refund. If you choose store credit, we will create a Metier account for you and the amount of the gift return will automatically be subtracted from your next purchase.